Support Services Policy
For technical assistance please contact us at support@chatpro.co.uk
Our normal working hours are 9am - 5pm Monday - Friday (excluding Bank Holidays).
We provide technical assistance by email to help you use ChatPro. There is no charge for this.
If you require additional assistance that is beyond what would normally be expected (e.g. technical interventions, large scale data retrieval, etc.) then we charge £62.50 + VAT per hour to cover the cost of this. Such situations would be rare, and we would provide you with a written estimate of costs beforehand, and await approval before undertaking any chargeable work.