Terms of Use
Who we are and what this Agreement does
We are ChatPro Ltd, a company registered in England and Wales number 346344693. Our registered office address is Henleaze Business Centre, Bristol, BS9 4PN.
Welicense you to use:
the ChatPro mobile application software (App) and any updates or supplements to it;
the related online documentation at https://www.chatpro.co.uk/how-to (Documentation);
the service you connect to via the App including the messaging services (Service),
as permitted in these terms.
Support for the App and how to tell us about problems
Support. If you want to learn more about the App or the Service, please visit our website at www.chatpro.co.uk. If you have any problems using them, please see our support pages at https://www.chatpro.co.uk/how-to.
Contacting us (including with complaints). If you think the App or the Services are faulty or mis-described please contact us using the details on our website at www.chatpro.co.uk/contact
How we will communicate with you. If we need to contact you, we will do so by email using the contact details you have provided to us.
How you may use the App, including how many devices you may use it on
In return for your agreeing to comply with these terms you may:
download a copy of the App onto up to three smartphones and/or tablets
use the App and the Service to communicate about things to do with organisations you are a member of, and whose messaging networks you have joined;
use the Documentation to help you use of the App and the Service;
receive and use any updates to the App that we may provide to you.
You may not transfer the App to someone else
We are giving you personally the right to use the App and the Service. You may not transfer the App or the Service to someone else. If you sell any device on which the App is installed, you must remove the App from it.
Changes to these terms
If we need to change these terms, we will give you at least 30 days’ notice by sending you an email or notifying you when you next start the App.
If you do not accept the changes, you should immediately stop using the App and delete it from all your Devices.
Update to the App and changes to the Service
We may automatically update the App and change the Service. Alternatively, we may ask you to update the App.
If you choose not to, or if you opt out of automatic updates, you may not be able to continue using the App and the Services.
If someone else owns the device you are using
If you download the App onto a device you do not own, you must have the owner's permission to do so. You will be responsible for following these terms, whether or not you own the device.
Licence restrictions
You agree that you will:
not make any part of the App or Service available to anyone other than yourself without getting written permission from us first;
not copy the App, Documentation or Service;
not change any part of the App, Documentation or Service, unless it is necessary in order for you to use the App and the Services as allowed in these terms;
not allow any part of the App or the Services to be combined with, or become incorporated in, any other programs, unless it is necessary in order for you to use the App and Service as allowed in these terms;
not create derivative (similar) software or computer code based on the whole or any part of the App or Service, or try to do this;
follow all technology and export laws and rules that apply to the App or Service.
Acceptable use restrictions
You must:
not use the App or Service in any way that breaks the law, or in any way that goes against these terms;
not act dishonestly or in a way that may cause harm. For example, by hacking into or adding harmful code (such as viruses), or harmful data, into the App, Service or any operating system;
not break or try to misuse our (or anyone else’s) intellectual property rights (ideas) that are connected to the App or Service;
not send anything that could be hurtful or harmful when using the App or Service;
not use the App or Service in a way that could damage, disable, overburden, impair or compromise our systems or security or negatively affect other users;
not collect any information or data from the App, Service or our systems, or try to decipher any transmissions to or from the servers running the App or Service;
not use the App or Service in any way which breaks safeguarding principles or any duty you have to protect the welfare or prevent harm to children or vulnerable adults or any other person (but nothing in these terms of use shall deem ChatPro a moderator or data controller in respect of any message or call recording content, all such responsibilities are held by your fellow users and your associated organisation).
Intellectual property rights
All intellectual property rights (ideas) in the App, Documentation and Service throughout the world belong to us (or our licensors) and the rights in them are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, Documentation or Service other than the right to use them in accordance with these terms.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we do not follow these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or which you have caused or contributed to. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. The App is for domestic and private use in the context of your association with one or more subscribing organisations (as a member of a sports club or school for example). If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Limitations to the App and the Services. The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described in the Documentation) meet your requirements.
We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may stop using the App and delete it from your Devices.
We may end your rights to use the App and the Services if you break these terms
We may end your right to use the App and Service at any time if you have broken these terms. If what you have done can be put right, we will give you a fair chance to do so.
If we end your rights to use the App and Service:
you must stop all activities allowed in these terms, including use of the App and Service;
you must immediately delete or remove the App from all devices you can, delete all copies of the App which you have and tell us that you have done this;
we may disable or close your account, which will prevent you making any further use of the App or Service.
We may transfer this Agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will make sure that the transfer will not affect your rights under these terms.
You need our consent to transfer your rights to someone else
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
No rights for third parties
This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.